BX Places ‘Speed at Checkout’ on the fast track Published Aug. 16, 2007 By Sheila Scevers AAFES Public Affairs Representative DYESS AIR FORCE BASE, Texas -- If time is money, then the Army & Air Force Exchange Service (AAFES) is sure to save military Families at Dyess even more as the "military command with a retail mission" refocuses efforts on "speed of service" at central checkouts. In order to provide expeditious, quality service at the register, AAFES checkout personnel have always been trained to pay constant attention to the number of shoppers waiting in line, but now if a checkout associate, supervisor or even someone in customer service sees more than three people in line, they are expected to immediately open another register. In addition to AAFES' pledge to open additional registers anytime more than three shoppers are in line, the Dyess BX is holding recurring training to ensure enough checkout lanes are opened and staffed to keep lines moving quickly. Updated training materials include a daily checklist for supervisors and cashiers to use everyday at Central Checkouts that is expected to maximize productivity and customer satisfaction. A form that each cashier can use to identify merchandise that a shopper may not have been able to locate has also been created to streamline the transaction process and ensure customers don't leave the exchange without everything they need. "We're focused on eliminating anything that could potentially slow a shopper down at the register," said the BX's Store Manager, Amanda Hartfield. "Hopefully Airman, and their families, will notice a difference as all our supervisory and store management refocus their efforts on monitoring lines to ensure the BX not only save military shoppers' money, but their valuable time as well."