TRICARE Walk-in service ends as of April 1, 2014

  • Published
  • 7th Medical Group
DYESS AIR FORCE BASE, Texas --  Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, the walk-in service at the Dyess TRICARE Service Center will no longer be available as of April 1.

Dyess patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new "I want to....." feature puts everything beneficiaries want to do online right on the front page of the TRICARE website.

When walk-in service ends April 1, beneficiaries who want personal assistance can call Humana Military for enrollment and benefit help at 1-800-444-5445. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24-hour TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail - at a cost of less than 50 cents per form.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change will not affect TRICARE benefits or health care delivery.

You can also take advantage of Humana Military's Self-Service Portal. Humana Military's self-service portal can help make your life easier by allowing you to manage many of your health care needs from the comfort of your home. Go to www.humana-military.com and click on "Beneficiary." Next, find "Self Service" in the blue box on the right and register/log in to explore these features. You can sign up for e-mail updates from Humana Military too by selecting "Beneficiary" under the "Quick Links" menu on the right and then clicking "Communication Preferences." To find out more, visit www.tricare.mil/TSC.