Quail Hollow touts ‘topnotch’ customer service

  • Published
  • By Airman 1st Class Carolyn Viss
  • 7th Bomb Wing Public Affairs
DYESS AIR FORCE BASE, Texas --  The 7th Civil Engineer Squadron housing flight was presented the Air Combat Command Outstanding Housing Installation Team Award - Privatized at wing standup Dec. 15.

“It’s a great property, built to last,” said Dawn Davis-Spector, 7th CES housing flight manager. “The property owner thought of the needs of the tenants when he had it built and included things that traditional base housing can’t provide, like tot lots, pools and a club house, which is booked nearly every day.”

Quail Hollow’s list of accomplishments touts having the highest debt cover ratio for privatization, response and completion times that are 80 percent faster than the Air Force required times, “top notch” customer service, and dedicated police officer and maintenance personnel.

“These are better quality homes than you find on base,” Ms. Davis-Spector said. “They have great one-on-one service. We haven’t received a single complaint about maintenance.”

According to the award package, a recent resident survey questionnaire showed there’s been a 100 percent callback on work orders and 98 percent customer service satisfaction rate.

The “benefits” of the privatized houses include freedom to decorate the interior, permission for school buses from local elementary schools to pick children up from the premises, allowed use of the office copier and fax machines, decreased rent to promote occupancy rates, and a referral bonus plan.

“(The development) cares for its residents,” Ms. Davis-Spector said. “Sandy Nichols, the property manager, is fantastic. She works well with the first sergeants, and some of the
residents even call her their mother.”

But that’s not all. The housing flight boasts that Quail Hollow is also resourceful, providing free basic cable, water and trash removal, which limit the out-of-pocket expenses Airmen have to pay.

According to the award package that nominated Dyess for the Award, Quail Hollow, Dyess’ privatized housing development, is the only base in the ACC to maintain privatized housing.