Dyess Exchange unwraps holiday return policy Published Oct. 17, 2011 Army & Air Force Exchange Service Public Affairs DYESS AIR FORCE BASE, Texas -- Recent industry statistics show that three to four percent of all retail sales are returned for refund or exchange. To alleviate the worry about what can be returned and when, the Army & Air Force Exchange Service is giving the gift of extended hassle-free returns for the holidays. For items purchased between Nov. 1 thru Dec. 24, 2011, Dyess shoppers can return or exchange those items through Jan. 31, 2012. If a shopper requests a refund with a sales receipt, a cash refund will be made if the original purchase was made in cash. If the original purchase was made by credit card, the refund can be credited to the customer's same credit card. If a customer requests a refund without a sales receipt, the refund amount is loaded onto an Exchange Merchandise Card. "The Dyess Exchange's return policy is second to none," said the Exchange's Store Manager Percilla Brissette. "With our amended policy during the holiday season, we have the processes to ensure it's the right color, look or fit." In addition to returns on locally purchased items, shoppers can return Exchange, catalog or internet orders to the Dyess Exchange for a full refund on the product. If the return is due to an error on the Exchange's part, shoppers will be reimbursed the standard shipping charges in full. "We take our commitment to serving those who serve very seriously," said Store Manager Brissette. "Exchange shoppers give the best gifts because we ensure that Airmen get exactly what they want every time."