DYESS AIR FORCE BASE, Texas --
Permanent change of station season is in full effect, and the Dyess Travel Management/Household Goods Office wants to ensure Airmen, civilians and their families a smooth move.
TMO facilitates government moves, and it’s used for people who are moving to a different base, separating or retiring. For Airmen, civilians and their families relocating here, the household goods office covers moves within 17 counties and 115 zip codes throughout West Central Texas. Also, first-term Airmen can move items from their home-of-record. Members are allotted one home-of-record move in their entire Air Force career.
Each year, the Department of Defense’s peak moving season is May 1 through Sept. 1. Service members, civilians and their families are highly encouraged to visit the Dyess TMO as soon as their hardcopy PCS orders are received and have registered on move.mil. Move.mil is an internet-based system used to manage DoD household goods moves. Members can submit an application online, file claims, complete customer satisfaction surveys and access any pertinent information related to their move. Airmen who are separating, first-time movers and retirees can simply bring their hardcopy orders to TMO, and they will set up the move.
Once members create an account on the website, they can generate their household goods move and unaccompanied baggage. Unaccompanied baggage can be used to lessen the amount of items to pack before they get to their destination. The site also has information on the maximum weight allotted for goods depending on rank and those with or without dependents. Members can also create a do-it-yourself move, also known as a personally procured move.
“The website gives information on entitlements for members whether it’s a PCS with or without dependents,” said Tech. Sgt. Mark Majack, 7th Logistics Readiness Squadron noncommissioned officer-in-charge of inbound cargo. “Items are listed that are allowed or prohibited. There are timelines of when things tend to be book, processed and moved.”
It’s imperative to bring a copy of orders to TMO to complete the moving process, said Staff Sgt. Ashley Oden, 7th LRS noncommissioned officer-in-charge of personal property. We have to enter accounting information from the orders, get the member to sign documents and brief them on understanding what they’re required to do for their move.
TMO has to send the paperwork to the Joint Personal Property Shipping Office in San Antonio to lock in the dates chosen for moves. With it being peak moving season, TMO requests a 45-60 day notice for pickup dates. Also, members have to choose two dates within ten days to guarantee one will get approved. Members’ homes are required to be clean and free of dirty laundry and trash. If not, the move has to be rescheduled to a later date. Also, the appointments are mandatory.
“If members fail to make the appointment, then they can be subject to excess costs for an attempted delivery or pickup,” Majack said. “If there is an emergency, then TMO can work with JPPSO to change the dates.”
One of the common misconceptions is that we schedule the carriers, Oden said. The JPPSO in San Antonio does all the scheduling, and we ensure the proper documents are accurate and sent for them to complete the process.
Dyess has one transportation service provider in the local area that handle moves, so JPPSO outsources others across Texas including Dallas, San Antonio, Laughlin and San Angelo.
Because of the high volume of moves, TMO wants members to follow up with their scheduled move to ensure there are no issues.
“Our job is tedious because we not only set up household good moves, we also close out personally procured move paperwork for members,” Oden said. “We take them to the finance office, which can be a long process as well. We have to ensure every piece of documentation is submitted including calculated weight expenses and transmittals.”
Dyess TMO is committed to ensuring members have a successful move. The Team Dyess mission depends on their competency, knowledge and willingness to get members’ goods to its final destination.
I think all members should be treated like VIPs--from the rank of airman basic to general, said Michael Garcia, 7th LRS household goods inspector. They all deserve the same respect and treatment whether arriving or departing Dyess. As a member of Team LRS and Team Dyess, it has truly been my honor to serve the base for more than 20 years.
For more information, click the link to access hours of operation and contact information: http://www.dyess.af.mil/Library/Fact-Sheets/Display/Article/1010913/in-processing-tmo/